Last Updated: January 4, 2026
These Terms and Conditions (“Agreement”) govern access to and use of the reputation management services (“Services”) provided by Radiant Victory, LLC, a Florida limited liability company with its principal place of business in Sarasota, Florida (“Company,” “Radiant Victory,” “we,” “us,” or “our”).
By accessing our website, purchasing our Services, submitting payment, or otherwise engaging with Radiant Victory, LLC, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by this Agreement.
1. Services Provided
Radiant Victory, LLC provides reputation management services, which may include automated review request systems, review monitoring and reporting, private customer feedback collection, review response assistance or management where applicable, dashboard access for reputation insights, and consultation related to online reputation strategy.
All Services are provided as a managed service and do not constitute legal advice, marketing advice, public relations services, compliance consulting, or professional guarantees of any kind.
Radiant Victory does not guarantee any specific outcome, including but not limited to the number of reviews received, star ratings, increased revenue, increased bookings, or search engine rankings.
2. No Guarantees or Results Disclaimer
Client understands and agrees that online reviews are generated by third parties beyond the control of Radiant Victory. Review platforms, including Google, independently determine how reviews are displayed, filtered, ranked, or removed. Radiant Victory does not control customer behavior, review content, or the timing of reviews.
Accordingly, Radiant Victory makes no express or implied guarantees regarding review quantity, review quality, star ratings, removal or suppression of negative reviews, business growth, or financial performance.
3. Google and Platform Compliance
Radiant Victory follows industry best practices intended to comply with major review platform guidelines. However, Radiant Victory does not control third-party platform policies, which may change at any time, and is not responsible for enforcement actions, suspensions, or penalties imposed by those platforms.
Client agrees not to request, instruct, or encourage Radiant Victory to create fake reviews, incentivize reviews, filter or suppress reviews in violation of platform policies, or manipulate or misrepresent customer feedback.
Radiant Victory reserves the right to refuse service or immediately terminate Services if it reasonably believes Client activity violates platform rules or applicable law.
4. Client Responsibilities
Client agrees to provide accurate and complete business information, maintain lawful business operations, obtain all required customer consents, use the Services only for lawful purposes, and comply with all applicable federal, state, and local laws.
Client remains solely responsible for customer relationships, customer communications, business practices, and the content of customer reviews. Radiant Victory does not control or author review content submitted by third parties.
5. Payment Terms
Client agrees to pay all fees associated with the selected service plan, including any one-time setup fees and recurring subscription fees. Fees are billed monthly unless otherwise stated and are processed through third-party payment processors. Client authorizes Radiant Victory to charge the payment method on file.
All setup fees are non-refundable once Services have begun. Radiant Victory reserves the right to suspend or terminate Services for late, failed, or non-payment and may assess late fees where permitted by law.
6. No Refunds
Except where required by applicable law, all fees paid to Radiant Victory are non-refundable. No refunds will be issued for partial months, unused Services, or dissatisfaction with results.
7. Term and Termination
This Agreement begins on the date Client first accesses or purchases Services and continues on a month-to-month basis unless terminated.
Client may cancel Services at any time prior to the next billing cycle to prevent future charges. Radiant Victory may suspend or terminate Services immediately if Client violates this Agreement, engages in unlawful or unethical conduct, fails to make timely payments, or requests prohibited activities.
8. Limitation of Liability
To the fullest extent permitted by law, Radiant Victory, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of profits, loss of business, loss of reputation, or platform account suspension.
Radiant Victory’s total liability, if any, shall not exceed the total amount paid by Client to Radiant Victory during the three (3) months preceding the event giving rise to the claim.
9. Indemnification
Client agrees to indemnify, defend, and hold harmless Radiant Victory, LLC and its members, managers, employees, and contractors from any claims, damages, liabilities, costs, or expenses arising from Client’s business practices, customer interactions, violation of laws or platform policies, review content, or misuse of Services.
10. Intellectual Property
All materials, workflows, systems, templates, documentation, and processes provided by Radiant Victory remain the exclusive intellectual property of Radiant Victory, LLC. Client is granted a limited, non-exclusive, non-transferable license to use the Services only during the active subscription period.
11. Confidentiality
Both parties agree to maintain the confidentiality of non-public business information exchanged during the course of the engagement, except as required by law.
12. No Agency or Partnership
Nothing in this Agreement shall be construed to create a partnership, joint venture, employment relationship, or agency relationship between Client and Radiant Victory.
13. Governing Law and Venue
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. Any legal action arising from this Agreement shall be brought exclusively in the courts located in Sarasota County, Florida.
14. Force Majeure
Radiant Victory shall not be liable for delays or failures resulting from events beyond its reasonable control, including acts of God, internet outages, platform disruptions, labor disputes, or governmental actions.
15. Modifications
Radiant Victory reserves the right to update or modify these Terms and Conditions at any time. Continued use of Services after such modifications constitutes acceptance of the revised terms.
16. Severability
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral.
18. Contact Information
Radiant Victory, LLC
Sarasota, Florida